Remote Infrastructure Management (RIM) refers to remotely managing information technology (IT) infrastructure such as workstations (desktops, laptops, notebooks, etc), servers, network devices, storage devices, IT security devices, etc of a company.
Major sub-services included in RIM are:
Remote Infrastructure Management or RIM mainly deals with IT infrastructure and applications. At present, you will find that several business solution companies offer RIM services which take important steps and actions for their customers. The following are a few features offered by service providers:
One of the most important services is storage management, which helps in optimizing the usage of storage devices which will help in protecting your important data appropriately.
Benefits offered by Remote Infrastructure Management services Nowadays, RIM is gaining popularity amongst the businesses as it offers valuable benefits to their clients. By outsourcing the RIM services, you can easily reduce the costs and save up to 60% on your operational costs. In addition to this, the outsourced services have groups of IT skilled people who will manage all types of infrastructure related activities. Even the cost of the training and recruitment is managed by these service providers. One of the best things about RIM services is that the cost of the employee skill up-gradation is also taken up by the providers.
Several companies are now opting for Remote Infrastructure Management services for smooth functioning of their business.[1] By opting for these services, companies believe that they can refocus on resources in other important business sectors. However while opting for Remote Infrastructure Management services, certain crucial elements need to be considered.
Management – You need to make sure that the provider is offering 24x7x365 support for your IT infrastructure. The provider also need to cover the infrastructure such as fault management, security management, performance management and configuration management.
Monitoring – Make sure that provider is offering advanced monitoring and troubleshooting services.
Auditing – You need to ensure that provider conducts checks and audits regularly. This ensures high quality services.
Tools used in Remote Infrastructure Management are Teamviewer,Logmein,VNC etc.
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